We keep things simple: one contact channel, no phone queues, no live-chat widget with a six-minute wait. If you have a question about a review, a factual correction to suggest, or a concern about something you have read on ladbrokes-bet-ie.com, email is the right place to start.
Before you write, it is worth checking whether your question is already answered on the site. Our responsible-gambling page covers support organisations in Ireland, and our privacy policy explains how we handle personal data. If neither page resolves your query, read on.
One Channel: Email
Our single contact address is [email protected]. We do not operate a phone line, postal address, or social-media direct-message service for editorial queries. Concentrating contact in one place means nothing gets lost and every message receives the same considered attention.
When you write, include a clear subject line and, where relevant, the URL of the page your query relates to. Specific messages get faster, more useful replies than general ones. You do not need to create an account or register with the site to email us.
How We Triage Messages
Every email that arrives at [email protected] is read by a member of the editorial team. We sort incoming messages into three broad categories: factual corrections and editorial feedback, privacy and data requests, and general enquiries. Corrections and data requests are prioritised because they carry a direct obligation to act.
If your message falls into more than one category - for example, a factual correction that also raises a data question - we will handle both aspects in a single reply rather than asking you to send a second email. We may ask a follow-up question if we need more detail to give you a useful answer.
Turnaround in Plain Language
We aim to acknowledge all emails within two working days and to send a substantive reply within five working days. During periods of high volume - new regulatory changes tend to generate a spike in editorial queries - it may take a day or two longer. We will let you know if that is the case.
Data-access and data-deletion requests submitted under applicable Irish and EU privacy law are treated as a priority and handled within the statutory timeframe. If you are making such a request, note that clearly in your subject line so it is flagged immediately on receipt.
Escalation Limits
This site is an independent review and information resource. We are not a licensed gambling operator and we cannot intervene in account disputes, process withdrawals, or contact a bookmaker on your behalf. If you have an unresolved complaint with a gambling operator, the relevant escalation route is the operator's own complaints procedure, followed by any applicable alternative dispute resolution service in Ireland.
We will always tell you honestly if a query falls outside what we can help with, rather than leaving it unanswered. Where we can point you toward a more appropriate resource, we will do so.
Privacy When You Email Us
Any personal information you include in an email - your name, email address, or details in the body of the message - is used solely to respond to your query. We do not add you to any mailing list, share your details with third parties, or retain your message longer than necessary. Full details are in our privacy policy.